Current Vacancies

Helpdesk Analyst for Vennersys’ Toronto office

We currently have a vacancy for a helpdesk analyst to work out of our Toronto office. If you have relevant experience and live within a commutable distance of our Toronto office, we would like to hear from you. Please send your CV to cv-submissions@vennersys.com 

Role Profile:

• Minimum of two years working in a software support desk environment
• Experience supporting customers in the leisure and hospitality sector (candidates with specific knowledge of the cinema industry and cinema software systems will be of particular interest)
• Experience of working with automated helpdesk systems such as Remedy or SupportWorks
• Demonstrable experience of working to exacting SLAs
• Demonstrable experience working with the following software environments:
• Windows Server / Client Operating Systems
• SQL Server 2000 / 2005
• Remote access tools
• Demonstrable experience of remote diagnosis of hardware problems
• Experience of providing 1st and 2nd line support to customers using Cisco Systems networking products would be highly desirable but not essential

Vennersys is happy to receive CVs from experienced professionals working within the leisure & hospitality or cinema sectors. Please write to the HR Manager and explain in a covering letter why you think your skills and experience would be of value to Vennersys.

If you think you think you fit this profile, please send your CV and a covering email to: CV-Submissions@vennersys.com

Vennersys UK
249 Upper Third Street
Milton Keynes
MK9 1DS UK
T: +44 (0) 1908 350650
F: +44 (0) 1908 350551
E: contact@vennersys.com
W: www.vennersys.co.uk