Vennersys is committed to providing continuous support through teams of industry experts with experience in software, leisure and cinema, and has even set itself maximum response times, promising to pay out if it doesn’t respect these time limits.

Pre-Sales

At Vennersys we recognise that your solution needs to be flexible from the outset and able to cope with change. This is why, over the years, Vennersys has created a thorough pre-sales approach based on three phases:

The first phase is to conduct a full site survey to better understand your IT infrastructure and business processes. The initial phase is essential to prepare the ground at an early stage and ensure that the solutions proposed are adapted to your current and future needs.

The second phase is dedicated to third party site visits, so that prospective customers can see first-hand how other Vennersys clients in a similar field have implemented the technology. The final phase involves documenting all the proposed project plans, key milestones and available resources, as well as making recommendations, so that every stage of the project is structured and fully planned out. This vital document also highlights benefits for the client and defines the key stages and level of support offered by Vennersys.

Consulting

While technology can help with management reporting and monitoring of tasks, only an expert can pinpoint how best to exploit the technology in a particular business environment. Our consultants are experienced in handling all types of organisational issues and IT processes typical to the leisure and cinema industries. You can be sure of the best mix of superior training, practical know-how and solid experience to ensure success in your project within the established deadlines.

Project Management

Years of experience and hundreds of successful international projects have enabled Vennersys to perfect a reliable and efficient approach. Our specialised consultants adhere to proven methodologies, which are regularly backed-up by qualitative studies on the pertinence and rapidity of our technical and functional responses. To support clients post-installation, we continue to offer our services and we’re extremely proud of our record in helping our clients go from strength to strength after we have implemented the solution. To ensure continuous improvement even after installation, we offer free quality control audits too.

Training

Given the importance of skills-transfer during the transition period, once new technology has been installed, Vennersys offers a range of training options adapted to the profile and needs of each company. Clients can choose from individual or group lessons, telephone or internet training. Depending on your preferences, sessions can be organised in our centres, or our training personnel can come to you. To ensure a smooth transition period, all our software comes with user manuals and other documentation to help users familiarise themselves with the technology.