At Vennersys, we understand the special demands of the visitor attraction industry which is why our help desk operates when you do: seven days a week.
We use advanced helpdesk technology to ensure prompt service according to call severity and our analysts are able to resolve most issues either over the phone or by remotely accessing your system to diagnose the problem.
Online Self-Service is a web portal for customers allowing them to:
- Raise new calls
- Monitor progress towards call resolution
- Check for known issues and resolutions