18 January 2017Museums make huge cost savings with Venpos Cloud
Bristol Museums is a collection of six organisations including Bristol Museum & Art Gallery, M Shed, The Georgian House Museum, The Red Lodge Museum, Blaise Castle House Museum and Bristol Records Office.
Two years ago, it set out on its digital journey by launching a new website that focused on ‘what’s on’ at the various attractions. Now it has launched online ticketing for all paid for events and new Customer Relationship Management (CRM) systems.
As part of its digitisation process Bristol Museums needed a turnstile and ticket solution to streamline its offer, increase revenue and cut costs.
The project scope was to reduce the overall cost of an exhibition to the service and encourage visitors to purchase tickets in advance, preferably via the web on smartphones. In addition, staff needed to continue to have controlled access to the space.
Vennersys and All Right Now teamed up with Bristol Museums to create a digital paid exhibition entry solution with the following key components:
Online ticketing for e-tickets and onsite electronic point of sale (Venpos Cloud)
A Fastlane turnstile from the UK manufacturer IDL (including remote operation capability with integrated access control for both customers and staff with disabled (DDA) access)
All the components work seamlessly together from the user’s perspective. A number of complex elements work in sync to provide what is a fairly simple objective: electronically controlled access to a given space.
Bristol Museums chose Vennersys because of its reputation as one of the UK’s leading suppliers of online ticketing solutions to a wide range of Museum and Heritage venues across the UK and beyond. Vennersys has been providing ticketing, retail and visitor management software solutions for over 25 years.
The entry turnstile was installed at M Shed to coincide with an exhibition. Over 30,000 people used the turnstiles and the project was a success, reducing cost whilst maintaining high visitor satisfaction. The cost of the turnstiles will be recovered within 12 months through staffing savings and will produce huge cost savings year-on-year.