10 March 2020The 5 Benefits of Client Account Management at Vennersys
At Vennersys, every customer receives a dedicated Client Account Manager for the lifetime of their contract. What does this mean to you as a customer? Here are 5 key benefits:
Quarterly Review Meetings
Throughout the year, your dedicated Client Account Manager will be onsite at least once a quarter to review your account. These meetings provide the opportunity to assess, measure previously set targets, review future endeavors, and discuss how Vennersys can support these ventures moving forward. Being onsite for these meetings provides the opportunity to see ever changing businesses in action; witnessing the customer journeys, customer experiences and till user experiences.
Point of contact within the business
Having a dedicated Client Account Manager at Vennersys provides you with a main point of contact to complement the Support Team. Any questions or queries that you as the customer might have can be answered by your Client Account Manager. They act as your personal advocate and help to facilitate the communications channels between Development Projects and Support.
Product Knowledge Sharing
VenposCloud is rich and full of functionality. With quarterly software updates, the functionality is ever growing, and having a Client Account Manager who is fully trained on the latest software allows for in-depth product knowledge sharing. They will then ensure you receive training in this area and can continuously get the most out of VenposCloud.
Industry Knowledge Sharing
With your Client Account Manager working with several diverse attractions and attending numerous industry conferences throughout the year, they can identify trends that could benefit your attraction, making sure you’re one step ahead of the competition.
Someone who cares
A vendor who cares about you as the customer will be the vendor who supports you the most and enables you to develop the experience for your customers. Cardiff Castle’s Front Of House Manager said “Our Account Manager Joseph has been in to check everything is ok, we have quarterly meetings and find that he is very proactive”.