VenposCloud unifies ticketing, memberships, event management, retail, hospitality and CRM into one user-friendly platform. Our system can bring many tangible benefits to your visitor attraction.
Increased Customer Service
Front of house staff are at the forefront of VenposCloud. Our system quickly and easily processes admissions and the sales of tickets, leading to a reduction in queues and waiting time for your visitors. The intuitive system utilises a common-sense journey when processing transactions which is very simple for staff to follow. The powerful capabilities of VenposCloud allow the system to process multiple transactions including memberships, gift vouchers, gift aid and advance tickets for events.
VenposCloud comes equipped with various tools designed to increase income. Offering advance tickets for future events increases the likelihood of tickets selling out in advance. You can drum up interest for events by offering a proportion of early bird tickets at a discounted price. Early ticket sales can also indicate the popularity of the event and inform your ticket pricing strategy going forward. Our system provides a multitude of ticket options including timed and capacity limited ticketing which can boost your revenue. Our upsell feature allows you to create customised offers to increase revenue and generate brand loyalty. This is an ample opportunity to tie in with your catering facilities or to offer extras like a tour guidebook or branded merchandise. The Gift Aid module will also help to generate revenue should you wish to use it and our Travel Trade module allows your affiliated travel companies to directly log into your solution and book tickets and events directly.
Increase visitor spend
VenposCloud tracks every customer interaction; from purchases to buying behaviours and communications. The reporting module allows you to identify patterns or trends from your data. The data links membership and visit information with on the day purchases made. You can gain insights from the data such as what areas of your attraction attract more visitors or if you have customers who consistently buy the same products. This insight can be used to nurture loyalty and encourage more spend by distributing personalized promotions.
Easy Membership Management
VenposCloud enables you to create memberships easily at your front of house desk and print membership cards. The membership portal allows you to view all the membership data and easily upgrade or edit memberships. You can automatically administer member benefits in the portal. These benefits could be special discounts across retail and catering products, exclusive invitations to event launches and fast track entry. Member only offers can be distributed through our campaign facilities. Manage all your member benefits from discounts to complimentary guest passes and more. Integration with third party tools such as Campaign Monitor allow you to manage your specialist marketing campaigns, where as integration with Direct Debit solutions such as GoCardless ensure that you can sign up your customers to ongoing membership renewals with ease.
One Stop Shop
Manage your ticketing, membership data, retail and catering, event management and CRM from one central system. Reporting is effortless because everything is in one place. Online reporting tools can show you which products or events work. Data insights can lead you to reduce unnecessary investment. The data can show you when you attract the most visitors, how much your visitors are spending, whether you are attracting more return or unique visitors and much more. Furthermore, our real time reporting is available in minutes. You do not have to wait till the end of the day for your data to sync, you can see what’s happening at that exact moment. Our reports offer a deeper insight into visitor behaviour and findings can prompt future business actions. The features of VenposCloud all work together to provide a better visitor experience.